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Industry Leading 5 Year/50,000 Mile Warranty

We know it can be difficult to find an auto repair shop you can trust

From the inconvenience of repairing your vehicle to the anxiety of dealing with less-than-honest mechanics, we know the idea of repairing your car or truck can be stressful.  Let Victory help make your life less stressful and easier...  

That's why we have the Victory Auto - 5 Year / 50,000 Mile Industry Leading Warranty!

5-Year / 50,000 Mile
Industry Leading Warranty

We offer an industry leading 5-year, 50,000 mile warranty on new parts and labor. We believe in doing the job right the first time, but should your vehicle be among the small number of vehicles needing warranty work done on a qualified repair, we will fix it for you and do what we can to make it right. 

At Victory Auto Service & Glass, our warranty is as simple and straightforward as we can make it. We're committed to your satisfaction with every visit. Repairing your car properly the first time and on time is our goal. Within 5 years or 50,000 miles, we will do our best to make it right.

Our standard warranty policy on any mechanical repair is 5 years from the date of install or 50,000 miles from the installed mileage on your invoice. Vehicles used for commercial purposes come with a 1 year, 12,000 mile warranty that is measured in the same standard.

For all used parts, we offer a 30 day part only warranty unless otherwise noted.

You must service your vehicle at any Victory Auto Service location for any service twice per year for the warranty to remain valid. This allows our technicians the opportunity to ensure that your vehicle is in the best working order and is safe.

If you have an issue that you feel may be a related warrantable issue, Victory Auto Service will need to determine the failure and apply for warranty assistance. We do not have the ability to file for warranty assistance if you choose to have the vehicle repaired elsewhere and then bring in an invoice for reimbursement. This action will negate your warranty agreement with Victory Auto Service and our suppliers.

In the event of a vehicle failure, contact Victory Auto Service. You must return to Victory Auto Service for any repair for any type of warranty to be considered. If another repair facility performs a repair in connection with our area of repair, warranty can be denied.

All part failure warranties are financially covered by the manufacturer/distributor of the installed part. All rules and regulations pertaining to a warranty repair must be adhered to by their rules in order for any coverage to apply.

Any abuse, neglect or tampering with a certified repair will negate your warranty. If your vehicle is not operating properly, it is your responsibility to get the vehicle shut down and returned to Victory Auto Service to avoid any additional damage that may be caused by a failure. Your warranty may cover the part and the labor to replace the part but not any additional damage caused by running in a failure situation.

Any performance modified vehicles will not be provided with any warranty due to the nature of the upgrades causing excessive, extreme, and accelerated wear.

As the owner of the vehicle, you may be required to be responsible for any testing that may be needed to determine the cause of any failure. In many cases, if the failure can be deemed a covered parts warranty failure, the manufacturer and/or the distributor may cover the cost of the testing accrued.

                                                                                            ASE Certified badge | Nealey Auto Service

If you have a new part installed and it fails as a result of a defect in the part itself or the workmanship in which it was installed, Victory Auto Service will acquire a replacement part and install it at no labor cost up to the amount that was charged for the original install.

In the event that the part failure is caused due to another issue that affects this repair, you will be required to make the proper and necessary repair in order to prevent reoccurrence and warranty coverage.

If a part is replaced under warranty, the remaining time period left in that repair will continue from the date/miles(whichever comes 1st) that the part was originally installed. If the part fails a second time, you may be required to be responsible for additional testing to determine the cause of the repeated failure.

The warranty is valid for the original purchaser of the service only. Warranty is non-transferable.

Any decline in recommended and or required repairs, can/will result in forfeit of any warranty if it directly affects the repair.

In any event of warranty, advisors of Victory Auto Service will work as your advocates to claim warranties.

Our #1 goal is a 5-star experience every time you visit! If you have any questions about our warranty, don't hesitate to give your nearest Victory Auto location a call today!

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